Yunshang Global Trade Limited

Welcome to the Frequently Asked Questions section of Yunshang Global Trade Limited.

Here you can find answers to common questions about our ski apparel, orders, sizing, shipping, returns, exchanges, refunds, and customer service.

If you cannot find the information you are looking for, please contact us using the contact information provided at the end of this page.

1. About Our Products

What products do you offer?

We specialize in ski apparel and related products available through our online website.

Product availability, specifications, sizes, colors, and other details may vary between individual products.

Please refer to the relevant product page for the most current information before placing an order.

Where can I find product information?

Product information is provided on the relevant product page.

Depending on the product, information may include:

• Product description
• Available sizes
• Product features
• Product images
• Product specifications
• Available options
• Pricing
• Availability

We recommend reviewing all available product information before completing your purchase.

Are product colors exactly the same as shown in the pictures?

Product images are intended to provide a general representation of the product.

Actual colors may appear slightly different depending on factors such as:

• Your device screen
• Display settings
• Lighting conditions
• Photography conditions
• Individual product characteristics

Minor differences in color representation do not necessarily indicate that the wrong product was received.

2. Size and Fit

How do I choose the right size?

We recommend reviewing the size chart and product measurements provided on the relevant product page before placing an order.

Consider your preferred fit and whether you intend to wear additional layers underneath your ski apparel.

What if the size I ordered does not fit?

If you receive the size you ordered but find that the fit is not suitable, the product may be eligible for a return or exchange if it meets the requirements of our Refund & Returns Policy.

The product should remain unused, unworn, unwashed, and in its original condition.

Can I exchange my ski apparel for another size?

An exchange may be available for an eligible product, subject to product and size availability.

Please contact us before returning the product and follow the applicable return procedure.

Can I exchange for a different product or color?

Depending on availability and the circumstances of the request, an exchange for a different product or color may be possible.

Exchange requests are subject to our Refund & Returns Policy and available inventory.

3. Placing an Order

How do I place an order?

Select the ski apparel you wish to purchase, choose the applicable options such as size where available, add the product to your shopping cart, and complete the checkout process.

Before submitting your order, carefully review your product selection and shipping information.

Can I change my order after placing it?

Please contact us as soon as possible if you need to change an order.

We will make reasonable efforts to accommodate changes before the order enters processing, packaging, or fulfillment.

However, changes cannot be guaranteed once an order has already been processed or shipped.

Can I cancel my order?

You may contact us as soon as possible if you wish to cancel an order.

Cancellation may be possible before the order enters processing or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible, and the applicable return procedure may apply instead.

4. Order Confirmation

Will I receive confirmation after placing an order?

Order-related communications may be provided after a purchase is successfully completed.

Customers should carefully review their order information and retain relevant order details for future reference.

What should I do if my order information is incorrect?

Please contact us as soon as possible if you notice incorrect information in your order.

This may include:

• Incorrect product
• Incorrect size
• Incorrect quantity
• Incorrect shipping information

We will make reasonable efforts to assist, but changes may not be possible after an order has entered processing or shipment.

5. Shipping

Where do you ship?

Shipping availability depends on the destination and the shipping services available for the relevant order.

Available shipping options may vary depending on the destination, product availability, carrier, and other circumstances.

The shipping options available to you will be presented during the ordering process where applicable.

How long does delivery take?

Delivery time varies depending on factors such as:

• Destination
• Shipping method
• Carrier
• Order processing time
• Customs clearance
• Weather
• Holidays
• Seasonal demand
• Local delivery conditions

Any delivery timeframe provided on the website is an estimate unless expressly stated otherwise.

When will my order be shipped?

Orders are processed after they have been successfully received and the relevant order information has been confirmed.

Processing time is separate from transportation time.

Orders may require additional time during periods of high demand, holidays, or other circumstances affecting fulfillment.

Will I receive tracking information?

Where tracking is available, tracking information may be provided after the order has been shipped.

Tracking information may take some time to become active after a shipment has been handed to the carrier.

Why has my tracking information not updated?

Tracking information may not update immediately after shipment.

There may be a delay before the carrier scans the package or updates its tracking system.

If the tracking information remains unchanged for an unusually long period, you may contact us so that the shipment can be reviewed.

6. Delivery Problems

What should I do if my package is delayed?

First, check the latest tracking information if tracking is available.

Delivery delays may occur because of:

• Carrier congestion
• Customs processing
• Weather
• Holidays
• Transportation disruptions
• Seasonal demand
• Local delivery conditions
• Other circumstances outside our reasonable control

If you are concerned about an unusually long delay, please contact us with your order information.

What if my tracking says the package was delivered but I cannot find it?

Please check:

• Your delivery location
• Around the entrance or designated delivery area
• With household members
• With building management or reception where applicable
• With neighbors where appropriate
• Any delivery notice provided by the carrier

You should also review the carrier’s tracking information.

If you still cannot locate the package, contact the applicable carrier where appropriate and contact us with your order and tracking information.

What happens if my package cannot be delivered?

A carrier may make additional delivery attempts or hold the package for collection depending on the destination and carrier procedures.

If a package cannot be delivered and is returned to the sender, we may contact you regarding available options.

Additional shipping costs may apply if the package needs to be shipped again.

7. Customs and Import Charges

Will my order be subject to customs duties or taxes?

International orders may be subject to customs duties, import taxes, local taxes, brokerage fees, handling charges, or other charges imposed by the destination country or region.

Such charges depend on local regulations and are outside our direct control.

Who is responsible for customs charges?

Where applicable, customers are responsible for understanding and paying customs duties, import taxes, and other destination-related charges imposed by the relevant authorities or service providers.

Can customs delay my order?

Yes.

International shipments may be held or delayed during customs inspection or clearance.

Customs processing times vary and are outside our direct control.

8. Returns

Can I return my order?

Eligible products may generally be returned if they satisfy the requirements of our Refund & Returns Policy.

Products should generally be:

• Unused
• Unworn
• Unwashed
• Clean
• In original condition
• Free from damage caused after delivery
• Returned with applicable tags and labels
• Returned with original packaging where reasonably possible

How do I request a return?

Please contact us before sending the product back.

Your return request should include sufficient information for us to identify the order and evaluate the request.

Depending on the circumstances, we may request photographs or additional information.

Do not send a product back before receiving return instructions.

Can I return a product because I chose the wrong size?

A size-related return may be possible if the product remains unused, unworn, unwashed, and otherwise meets the return requirements.

Customers are responsible for reviewing available size information before placing an order.

Can I return a product after wearing it?

Generally, products that have been worn, washed, altered, repaired, or otherwise used may not qualify for return.

This is particularly important for ski apparel because signs of use, dirt, stains, odors, or other changes in condition may affect return eligibility.

How long does it take to process a return?

The processing time depends on factors such as:

• Return shipping time
• Time required to receive the product
• Product inspection
• Return circumstances
• Payment processing

A refund cannot be finalized until the applicable return has been reviewed and approved.

9. Return Shipping

Do I have to pay return shipping?

Return shipping responsibility depends on the reason for the return.

Customers may generally be responsible for return shipping when the return is due to:

• Change of mind
• Incorrect size selection
• Personal preference
• Fit preference
• Ordering an unsuitable product

Where the product is incorrect, damaged, defective, or affected by an issue attributable to us, the handling of return shipping costs may differ.

Please wait for our return instructions before shipping anything back.

Where should I send my return?

Please do not automatically send a return to the business address shown on the website.

After your return request has been reviewed and approved, we will provide the applicable return instructions.

Should I keep my return tracking information?

Yes.

We recommend keeping your shipping receipt and tracking information until the return has been fully processed.

10. Refunds

When will I receive my refund?

Approved refunds are generally processed through the applicable original payment method where reasonably possible.

The time required for the refunded amount to appear in your account may depend on the payment provider or financial institution.

Does a refund happen automatically when I send an item back?

No.

Sending a product back does not automatically guarantee a refund.

The returned product may need to be received and inspected before the return is approved.

Can I receive a partial refund?

In certain circumstances, a partial refund may be appropriate.

This may occur when:

• A product shows signs of use
• Packaging is missing
• Tags or labels are missing
• The product has damage caused after delivery
• Only part of an order qualifies for a refund

The applicable refund amount will be determined after reviewing the circumstances and condition of the returned product.

Are original shipping charges refundable?

Shipping charges may not be refundable for customer-requested returns such as change of mind, incorrect size selection, personal preference, or fit preference.

Where an item is confirmed to have been incorrectly supplied, damaged upon arrival, or affected by an issue attributable to us, the refund treatment may differ.

11. Damaged or Defective Products

What should I do if my product arrives damaged?

Please contact us promptly after receiving the order.

We may request photographs showing:

• The affected product
• The damaged area
• Product labels or tags
• External packaging where relevant

Please do not wash, repair, alter, or intentionally use the product before contacting us.

What if I receive the wrong product?

Please contact us promptly and provide your order information and relevant details.

Photographs of the product, packaging, and applicable labels may be requested.

After reviewing the circumstances, we will determine an appropriate resolution.

What if a product develops a problem after use?

Please contact us with details of the issue.

The circumstances will be reviewed based on the condition of the product and the apparent cause of the problem.

Damage resulting from misuse, improper washing, accidents, unauthorized alterations, improper storage, or ordinary wear and tear may not qualify for a refund or replacement.

12. Product Care

How should I care for my ski apparel?

Customers should follow any care instructions provided with the relevant product.

Improper washing, cleaning, drying, storage, or other handling may damage ski apparel.

Damage caused by improper care may not qualify for a return, replacement, or refund.

Can I alter or repair my ski apparel?

Customers should avoid unauthorized alterations or repairs if they may need to return the product.

Altered or repaired products may not qualify for return or exchange.

13. Customer Service

How can I contact customer service?

For questions regarding products, orders, shipping, returns, exchanges, refunds, or other website-related matters, please contact:

Yunshang Global Trade Limited

Contact Person: 唐明

Business Address:
RM 18 2/F TUSPARK 118 WAI YIP
ST KWUN TONG
HONG KONG

What information should I provide when contacting you about an order?

To help us identify your order and handle your request efficiently, please provide relevant information such as:

• Your name
• Order information
• Product name
• Product size
• Description of the issue
• Photographs where applicable
• Tracking information where applicable

Providing complete information may help reduce processing delays.

How quickly will you respond?

We aim to review customer inquiries and respond within a reasonable period.

Response times may vary depending on the complexity of the request, order volume, seasonal demand, shipping investigations, return inspections, and other operational circumstances.

14. Privacy and Personal Information

How is my personal information handled?

Personal information is handled in accordance with our Privacy Policy.

Information may be used where reasonably necessary to:

• Process orders
• Provide customer service
• Arrange shipping
• Handle returns and refunds
• Maintain business records
• Protect website security
• Fulfill other legitimate operational purposes

For more information, please review our Privacy Policy.

15. Website and Service Information

Can website information change?

Yes.

Product availability, prices, product information, shipping options, and other website information may change from time to time.

We aim to keep information accurate and up to date, but certain information may change due to inventory, operational, technical, or other circumstances.

What if I cannot find an answer to my question?

If your question is not answered in this FAQ, please contact us using the contact information provided above.

When contacting us, providing relevant order or product information can help us understand your request and provide appropriate assistance.

16. Important Policy Information

This FAQ provides general answers to common questions and should be read together with the applicable policies published on our website, including:

• Privacy Policy
• Refund & Returns Policy
• Shipping Policy
• Team & Service Policy
• Other applicable website terms and policies

Where a specific policy contains detailed requirements regarding a particular matter, the applicable policy should be reviewed for complete information.

Nothing in this FAQ is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted under applicable law.

17. Final Statement

At Yunshang Global Trade Limited, we aim to make shopping for ski apparel as clear, convenient, and reliable as possible.

We encourage customers to carefully review product information, size information, shipping details, and applicable policies before placing an order.

If an issue occurs with an order, please contact us as soon as reasonably possible so that we can review the circumstances and provide appropriate assistance.

Yunshang Global Trade Limited

Contact Person: 唐明

Business Address:
RM 18 2/F TUSPARK 118 WAI YIP
ST KWUN TONG
HONG KONG