At Yunshang Global Trade Limited, we want you to feel confident when purchasing ski apparel from our website. This Refund & Returns Policy explains the conditions and procedures that apply when you wish to return a product, request an exchange, or seek a refund.

Please read this policy carefully before placing an order. By completing a purchase through our website, you acknowledge and agree to the terms described in this policy.

1. General Return Policy

We accept eligible returns for products purchased through our website when the return meets the conditions described in this policy.

Because ski apparel is worn as outdoor clothing and may come into contact with the environment, returned products must be kept in an appropriate condition so that they can be inspected and, where applicable, resold.

To be eligible for a return, the product should generally:

  • Be unused and unworn
  • Be in its original condition
  • Be clean and free from stains, odors, makeup, dirt, or other marks
  • Have all original tags and labels attached where applicable
  • Include original packaging where reasonably possible
  • Not have been washed, altered, repaired, or modified
  • Not show signs of use or damage caused after delivery

Products that do not meet these conditions may be rejected or may qualify only for a partial refund where permitted.

2. Return Request Period

If you wish to return an eligible product, please contact us as soon as possible after receiving your order.

Your return request should clearly identify:

  • The order concerned
  • The product you wish to return
  • The reason for the return
  • Any relevant information that may help us evaluate the request

We may request additional information or photographs where necessary to determine whether the product qualifies for a return.

Please do not send products back before receiving return instructions from us.

3. Items That May Be Returned

Eligible ski apparel may generally be returned when the product remains in its original, unused condition and satisfies the requirements of this policy.

Examples of potentially eligible returns include:

  • Incorrect size where the product remains unused
  • Incorrect product received
  • Product that does not match the order
  • Product that arrives damaged
  • Product with a manufacturing or quality issue
  • Other eligible products approved for return by Yunshang Global Trade Limited

Eligibility is determined based on the condition of the product and the circumstances of the return.

4. Items That May Not Be Accepted for Return

A return may be rejected when a product has been:

  • Worn
  • Washed
  • Damaged after delivery
  • Altered or modified
  • Repaired without authorization
  • Stained or soiled
  • Exposed to strong odors
  • Returned without required tags or labels
  • Returned without the original packaging where such packaging is necessary for product protection
  • Used in outdoor activities
  • Otherwise returned in a condition that prevents reasonable resale

We reserve the right to assess the condition of returned products before approving a refund or exchange.

5. Size and Fit Issues

Choosing the correct size is particularly important for ski apparel because fit preferences can vary between individuals.

Customers are responsible for reviewing available product measurements and sizing information before placing an order.

If you receive the size you ordered but later determine that the fit is not suitable, the product may be eligible for return or exchange only if it satisfies the requirements of this policy.

A product that has been worn, washed, altered, or otherwise used may not qualify for a return due to size or fit.

6. Incorrect Items Received

If you receive a product that is different from the item you ordered, please contact us as soon as possible.

We may request information such as:

  • Your order details
  • A description of the discrepancy
  • Photographs of the product received
  • Photographs of the product packaging or relevant labels

After reviewing the information, we will determine the appropriate resolution.

Depending on the circumstances, the resolution may include an exchange, replacement, refund, or another appropriate solution.

7. Damaged or Defective Products

We recommend inspecting your order promptly after delivery.

If a product arrives damaged or appears to have a manufacturing or quality defect, please contact us promptly with details of the issue.

To help us evaluate the situation, we may request photographs showing:

  • The affected product
  • The damaged or defective area
  • Product labels or tags
  • The external packaging where relevant

Do not intentionally modify, repair, wash, or use a potentially defective product before contacting us, as doing so may make it more difficult to determine the original condition of the product.

After reviewing the information, we will determine whether the issue qualifies for a replacement, exchange, refund, or another appropriate resolution.

8. Products Damaged Through Use

Damage resulting from normal use, improper handling, accidents, misuse, incorrect washing, improper storage, modification, or other customer-related causes may not qualify for a refund or replacement.

This may include, but is not limited to:

  • Damage caused by improper washing
  • Damage caused by inappropriate cleaning products
  • Damage caused by improper storage
  • Tears or cuts occurring after use
  • Damage caused by accidents
  • Damage caused by misuse
  • Damage resulting from unauthorized alterations or repairs
  • Damage caused by ordinary wear and tear

Each case may be reviewed based on the circumstances and condition of the product.

9. Return Authorization

Before returning a product, customers should contact Yunshang Global Trade Limited and obtain return instructions.

Do not automatically send a product to the business address stated in our website information unless we specifically instruct you to do so.

Unauthorized or improperly addressed returns may experience delays in processing.

When submitting a return request, please provide sufficient information for us to identify the relevant order and evaluate the request.

10. Return Shipping Costs

Unless otherwise agreed or required by applicable law, the customer may be responsible for return shipping costs when the return is requested for reasons such as:

  • Change of mind
  • Incorrect size selection
  • Personal preference
  • Fit preference
  • Ordering an unsuitable product
  • Other reasons not caused by an error or defect attributable to us

Where a return is approved because the product received was incorrect, damaged, defective, or otherwise affected by an issue attributable to us, we will determine the appropriate handling of return shipping costs based on the circumstances.

Customers should not assume that return shipping costs will automatically be reimbursed without confirmation.

11. Return Shipping Requirements

If a return is approved, the product should be packaged appropriately to reduce the risk of damage during transportation.

Customers are responsible for ensuring that the returned product is adequately protected during shipping.

Where a return shipment is required, we recommend keeping:

  • The shipping receipt
  • Tracking information
  • Proof of shipment

We may request tracking information where necessary to confirm that an approved return has been shipped.

12. Lost or Damaged Return Shipments

Once a customer has been instructed to return a product, the customer is responsible for ensuring that the return shipment is properly packaged and submitted to the applicable carrier.

If a returned product is lost or damaged during return transportation, we may request relevant shipping documentation or tracking information before determining the appropriate resolution.

Customers should retain proof of shipment until the return has been successfully processed.

13. Exchanges

Where available and appropriate, we may offer an exchange for an eligible returned product.

Exchange requests may be subject to:

  • Product availability
  • Size availability
  • Condition requirements
  • Return approval
  • Applicable shipping arrangements

If the requested replacement product is unavailable, we may provide another appropriate resolution, which may include a refund where applicable.

An exchange is not guaranteed simply because a customer requests a different size, color, or product.

14. Refund Eligibility

Refunds are issued only after a return has been reviewed and approved.

Once we receive a returned product, we may inspect its condition to determine whether it meets the requirements of this policy.

If the return is approved, the applicable refund amount will be determined based on the circumstances of the return.

Where a return does not meet the applicable requirements, we may reject the return or adjust the refund where permitted.

15. Refund Processing

Approved refunds will generally be processed through the applicable payment method used for the original purchase, where technically and reasonably possible.

The time required for the refund to appear in your account may depend on the payment provider, financial institution, or other payment-processing service involved.

Yunshang Global Trade Limited does not control the processing time of external financial institutions or payment providers.

Accordingly, there may be a delay between the time we process an approved refund and the time the refunded amount becomes visible in your account.

16. Refund Amounts

Unless otherwise required by applicable law or agreed upon in connection with a particular return, a refund may cover the eligible amount associated with the returned product.

Original shipping charges may not be refundable where the return is made for reasons such as change of mind, incorrect size selection, personal preference, or other customer-related reasons.

Where a product is confirmed to have been incorrectly supplied, damaged upon arrival, or affected by an issue attributable to us, the refund treatment may differ depending on the circumstances.

17. Partial Refunds

In certain circumstances, a returned product may qualify for only a partial refund.

This may occur when:

  • The product shows signs of use
  • The product is returned with missing packaging
  • Tags or labels are missing
  • The product has minor damage caused after delivery
  • The product is returned in a condition different from the condition in which it was received
  • Only part of an order qualifies for a refund

Any partial refund will be determined after reviewing the specific circumstances and condition of the returned product.

18. Promotional and Discounted Purchases

Products purchased using promotional pricing, discounts, coupons, or other special offers may be subject to specific return or refund conditions stated at the time of purchase.

Unless otherwise stated, discounted products remain subject to the general eligibility requirements contained in this policy.

If a promotional purchase is returned, the refund will generally be calculated based on the actual amount paid for the returned product rather than the original undiscounted price.

19. Multiple-Item Orders

If an order contains multiple products and only some products are being returned, only the eligible returned products will generally be considered for a refund.

Where a promotion or discount was applied based on the purchase of multiple products, returning part of the order may affect the promotional discount.

In such circumstances, the refund may be recalculated to reflect the applicable price after the returned products are removed from the qualifying purchase.

20. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests cannot always be guaranteed because orders may enter processing, preparation, packaging, or fulfillment shortly after purchase.

If an order has already been processed or shipped, cancellation may no longer be possible and the customer may instead need to follow the applicable return procedure after receiving the product.

Any cancellation or refund will be handled according to the circumstances and applicable requirements.

21. Return Review Process

After receiving a returned product, we may review:

  • Whether the returned product corresponds to the relevant order
  • Product condition
  • Whether the product has been worn or used
  • Whether tags and labels remain attached where applicable
  • Whether the product has been washed or altered
  • Whether the product has been damaged
  • Whether the stated reason for return is supported by the available information

The review process allows us to determine whether the product qualifies for an exchange, replacement, refund, partial refund, or other resolution.

22. Returns That Do Not Meet the Policy

If a returned product does not meet the requirements of this policy, we may decline the requested refund or exchange.

Depending on the circumstances, we may contact the customer regarding the rejected return and any available options.

Customers should not assume that sending an item back automatically guarantees a refund.

23. Hygiene and Product Condition

Ski apparel should be returned in a clean and hygienic condition.

Products that have been worn, washed, stained, exposed to strong odors, or otherwise used may be rejected where their condition prevents reasonable resale or inspection.

For this reason, customers should carefully inspect products without wearing them for extended periods if they are considering a possible return.

24. Responsibility for Return Information

Customers are responsible for providing accurate information when submitting a return request.

This includes providing accurate:

  • Order information
  • Product information
  • Return reason
  • Shipping information where applicable
  • Tracking information where applicable

Incorrect or incomplete information may delay the processing of a return.

25. Exceptions Required by Applicable Law

Nothing in this Refund & Returns Policy is intended to exclude, restrict, or override any consumer rights that cannot legally be excluded or restricted under applicable law.

Where mandatory consumer protection laws provide rights that differ from this policy, those mandatory rights will apply to the extent required by law.

26. Changes to This Refund & Returns Policy

Yunshang Global Trade Limited may update this Refund & Returns Policy from time to time.

Updates may be made to reflect:

  • Changes to our products
  • Changes to our return procedures
  • Changes to our website
  • Changes to operational practices
  • Changes to applicable legal requirements

When this policy is updated, the revised version will be published on our website together with an updated effective date.

Customers are encouraged to review this policy before making a purchase and before submitting a return request.

27. Contact Information

For questions regarding returns, exchanges, refunds, damaged products, defective products, or order cancellations, please contact:

Yunshang Global Trade Limited

Contact Person: 唐明

Business Address:
RM 18 2/F TUSPARK 118 WAI YIP
ST KWUN TONG
HONG KONG

28. Final Statement

Yunshang Global Trade Limited aims to provide a clear and reasonable process for handling eligible returns, exchanges, and refunds.

Customers are encouraged to inspect their ski apparel promptly after delivery and contact us as soon as possible if an order contains an incorrect, damaged, defective, or otherwise problematic product.

All returns remain subject to the eligibility requirements, product-condition requirements, and procedures described in this Refund & Returns Policy, except where applicable law provides otherwise.

By placing an order through our website, you acknowledge that you have reviewed and understood this Refund & Returns Policy.